Kailin responded quickly to text message via assistant to set up appointment a few hours in advance. Both assistant and provider were friendly and helpful. A little confusion over location (this was their first day in this location so probably that contributed) and directions, but I managed to arrive on time. Unfortunately had to wait 25 minutes in parking lot because another client had arrived late and over-stayed his session; I almost had to leave due to other commitments. Once inside Kailin was very accommodating and friendly, greeted me warmly with a kiss and hug and helped me get into the shower. Massage quality was good and session very nice. Kailin is a super friendly and sweet girl with a shapely firm body, beautiful face, great skin and clean, sweet underparts. To be fair I must report that the assistant told me she would "make it up to me" for being so late, but I didn't really feel that I received any offer of special treatment, upgrade or extension of time, so...That said, would still repeat if I want this type of service (massage/body rub) again.