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Reviewers express a mixed sentiment towards Kat, with a notable review rating her at 3 out of 5 stars. The review highlights a significant concern regarding the odor of smoke, which detracted from the overall experience. Additionally, the presence of a cell phone during the session, with multiple calls being taken, raised issues about professionalism and focus. However, the review does not provide any specific positives or notable strengths about the service. This lack of clear positives, combined with the mentioned complaints, results in an overall neutral sentiment.