Saw agency posted ad. Contacted to schedule. The date was set, then they when I texted to confirm a day or two prior, they rescheduled with me to a different day. Wondering what would have happened if I didn't confirm. Given hotel info night prior to appt, let them know I was on my way day of. Arrived and texted, but they had changed her hotel without letting me know. Annoying. Now had to battle traffic to get to correct location. Asked for extra time for inconvenience, booker agreed. Arrived at hotel, booker reneged on offer of extra time (or else her english was so bad she didn't understand what I was asking for). I decided to proceed despite agency issues, as Diana had glowing reviews and her pics are fantastic. The girl gets my strong recommendation. The agency? Awful.