Contacted DCD for an appointment with Piper and confirmed my time. I was contacted by the agency 2 hrs. Prior to my appt and told that Piper was running late from an outcall and would I like to scheduled time with another provider. I agreed to see another provider but that also fell through due to issues with cell phone coverage area(the agency did not receive my texts letting them know i arrived at location).Lesson learned, call....don't text. In the end, since I was already in Piper's vicinity,ended up seeing piper at a later time. Hopefully, things will go much smoother with DCD next time I book an appt. They are very professional, and these things happen.