Vanilla Reviews

Consumers express mixed feelings about Vanilla, highlighting both some ease in scheduling appointments and notable frustrations with service. Reviewers appreciate the straightforward setup process, noting that making same-day appointments is hassle-free. However, many report issues with overbooking, leading to long wait times and a lack of communication upon arrival. One reviewer mentions waiting in their car for an extended period before being notified that the appointment was ready, while another criticizes the rushed nature of the service provided. Overall, while there are aspects of convenience, the negative experiences regarding staff responsiveness and service quality dominate the feedback. The prevailing sentiment leans towards disappointment.