I use this provider often and so far only had good experiences. This, unfortunately was an exception. It started with me arriving on time but being ignored for over 30 minutes until receiving the room number. I understand that provider may not be ready, but at least acknowledge my text. Not sure if this is the fault of provider or scheduler but this has never happened before. When I finally got to the room, I saw a young lady in her mid 20s. Livia is very plain looking, significantly below the other providers at the agency. She looked tired and completely disinterested from the moment I walked in. She had a full day, which she proceeded to tell me (not something one wants to hear), as was also evident by the absence of clean towels. Never a good sign. Neither is a bottle of prescription medication on the bedside table. The session that followed was equally disappointing. I do not recommend.