Called and after three times being told to call back in 30 minutes finally thought I made an arrangement. Called back when I had not received a phone call back as promised and the arranged time was within 30 min. Claimed she tried to call me but phone didn't go through. BS! Was told that Alexa could not make it but Corina could. Claimed Corina was new but had been getting good reviews but did not have any TER reviews. Going against my better judgement (usually no reviews, no see)I agreed. Funny how my phone worked this time. Corina arrived on time but I should have followed my insticts.....